Cancel Policy
Mechanism for canceling insurance policies issued by insurance companies
Based on the instructions issued by the Compulsory Insurance Authority regarding the mechanism for canceling vehicle insurance policies, neither the company nor the insured party has the right to cancel the issued policy except in any of the following cases:
1-Cancellation of the vehicle registration, for any reason.
2-Transfer of ownership of the vehicle to another owner, such as selling it to another person.
3-Purchase of a new insurance policy covering the remaining period of the policy to be canceled.
Cancellation method for each insurance company:
1. Tawuniya Insurance Company
Log in via the website Steps to cancel an insurance policy
For assistance, you can contact Tawuniya Insurance Company through the following channels:
• Customer Service Center: 8001249990
• Email: csc@tawuniya.com.sa
• Customer Care (Twitter): https://twitter.com/TawuniyaCare
• WhatsApp: https://wa.me/966920019990
2. United Cooperative Insurance Company (ASIG)
If you wish to cancel your vehicle insurance policy, please note that you can submit your cancellation request electronically by visiting the link below and registering (if you are already registered, please click on the login icon for registered members):
https://online.acig.com.sa/AcigServices/#/BeforeLogin/NewReg
Please ensure that the policyholder's bank account number is correct. If you wish to update it, please visit the link below before submitting your cancellation request:https://eservices.acig.com.sa/EndorsementsLive/MobileUpdate.aspx
For more information, please call the toll-free number (920012331).
Website: http://www.acig.com.sa
Email: CustomerCare@acig.com.sa
3. Gulf General Cooperative Insurance Company
By sending the following to the email address below:
ggicares@ggi-sa.com
• A copy of the sales contract.
• A copy of the current vehicle owner's form.
• A copy of your national ID.
• A copy of the policyholder's bank account (IBAN).
4. Mediterranean and Gulf Insurance Company (Medgulf)
To cancel your policy, please contact Medgulf by email at: Customer-Service@medgulf.com.sa
Submit your request by filling out the cancellation form below and attaching the required documents:
• The vehicle insurance certificate and card must be submitted.
• A copy of the vehicle license cancellation must be provided in the event of total loss.
• Another insurance policy for the vehicle must be provided if other coverage is available.
• If the cancellation is due to transfer of vehicle ownership (attach a copy of the sales contract stamped by the dealership).
For more information, please call the toll-free number (8004414442).
Website: https://www.medgulf.com.sa/
Email: Customer-Service@medgulf.com.sa
Form: https://www.medgulf.com.sa/downloadcenter/docs/MotorCancellationApplicationForm(Individual).pdf
5. Gulf Union Insurance Company
To cancel the policy, please go to one of the Gulf Union branches and submit the application, providing the following:
• ID.
• A copy of the form, printed.
• IBAN number (bank account card).
• Insurance certificate (policy).
• Sales contract.
Or contact the unified number to be transferred to the relevant department: 920029926
The document can be canceled by contacting the website, and you will receive a response and assistance.
Website: https://gulfunion.com.sa/inquiry-complaint
6. Al Saqr Insurance Company
To cancel your policy, please visit one of Al Saqr Insurance Company's branches to submit your request and provide the following:
• Your license and application form.
• A copy of the proof of transfer of ownership, bill of sale, or replacement insurance.
• Your IBAN number (bank account card).
• Insurance certificate (policy).
For more information, please call the customer service hotline: 920001043 or 0138302294.
Website: https://alsagr.com/
Email: info@alsagr.com
7. Arabian Shield Company
If the insurance was purchased through a branch, cancellation must be done by visiting the branch. If the policy was purchased through the website, please log in to the website and submit a cancellation request.
Required documents:
• A copy of the policy.
• The policyholder's bank card.
• The document related to the reason for cancellation, such as: (vehicle sales contract, a copy of the form proving that ownership has not been transferred, a new insurance policy, etc.).
• Fill out the cancellation request (by filling out the fields on the website or using the cancellation form at the branch).
For more information, please call the customer service hotline: 9200 9369 0.
Website: https://www.der3.com
Email: customerservice@der3.com
8. Salama Company
To cancel the policy, please go to one of Salama Company's branches to submit the request and provide the following:
• Identity card.
• Proof of transfer of ownership or alternative insurance.
• IBAN number (bank account card).
• Insurance certificate (policy).
• The customer's signature on the cancellation request form.
For more information, please call the toll-free number (3355-92002).
Website: http://www.salama.com.sa
Email: Info@salama.com.sa
9. Takaful Al Rajhi Company
If you wish to cancel your vehicle insurance policy, please note that you can submit your cancellation request electronically by visiting the link below and registering (if you are already registered, please click on the login icon): - https://www.alrajhitakaful.com/Arabic/Pages/OnlineService.aspx?Type=PolicyServices
Alternatively, you can fill out the form and visit one of Al Rajhi Takaful's branches to submit your request and provide them with the following:
• A copy of your national ID.
• Your IBAN or bank account number.
• A copy of the sales contract stamped by the showroom.
• Insurance document.
• The customer's signature on the cancellation request form.
For more information, please call the toll-free number: (920004414)
Website: http://www.alrajhitakaful.com
Email: customerservice@alrajhitakaful.com
10. Saiko Company
To cancel the document, please visit one of the company's branches and bring a copy of the following documents:
• A copy of the sales contract
• A copy of the transfer of ownership
• The IBAN number of your personal account
• Copy of ID
• Copy of insurance certificate (policy)
For more information, please contact Saiko customer service at: 920000563
Website: http://www.saico.com.sa/
Email: info@saico.com.sa
11. Walaa Company
To request cancellation of insurance, please provide the following information:
• ID/residence number.
• Insurance document number.
• Serial number/customs number.
• Mobile number.
1- Approval of the cancellation request is subject to the terms and conditions of the insurance policy.
2- If the cancellation request is approved, the remaining premium will be refunded to the policyholder only, in order to protect your rights and ensure that you receive the amounts due to you.
3-The refunded premium will be transferred via bank transfer to the policyholder's IBAN.
* Link to request insurance cancellation: https://online.walaa.com/OnlineCancel
12. Al Jazira Takaful
To request insurance cancellation, please provide the following information:
• ID/residence number.
• Insurance policy number.
• Mobile number.
• Email address.
• Reason.
• Copy of the policy
• IBAN number
• Copy of the bank card with the IBAN printed on it
Contact methods and branches can be found on the Al Jazira Takaful Cooperative website.
You can also call the toll-free number to be transferred to the relevant department: 8003040400
13. Integrated Insurance Company
To complete the cancellation process, please provide the company with the following documents:
• A copy of your national ID/residence permit.
• Fill out the insurance cancellation form (attached).
• A copy of your IBAN card or bank account with the official stamp of the bank (the IBAN must match the name of the policyholder).
The reason for cancellation is one of the following:
• Sale of the vehicle (the sales contract must be provided).
• A copy of the replacement insurance policy.
• Proof of cancellation of vehicle ownership in case of damage.
• If ownership has not been transferred, please provide us with proof of this from the dealership.
You can contact us via:
Email: agremotor@mutakamela.sa
Toll-free number: 8003010001
Fax Number: 966118213999
14. GIG
Documents required to cancel vehicle insurance:
• Copy of ID
• Completed cancellation form
• Copy of bank IBAN
• Reason for cancellation
• New owner form if the vehicle is sold
• Or, if insured with another company, a copy of the document must be provided
• Or a letter of cancellation of vehicle registration from the traffic department
To contact us and obtain the cancellation form, please visit: https://www.gig.sa/ar
15. Malaaz Insurance Company
Cancellation is done through the company's website at the following link:
https://www.malath.com.sa/EServices/ar/motor-load-policy
Ways to contact the company:
Customer Service Center: 8001280088
Quality and Complaints Management: Email: CustomerCare@malath.com.sa
16. United Cooperative Insurance Company
For the following services: Submitting, modifying, renewing, canceling, and printing car insurance documents, or modifying license plate numbers or adding drivers, in addition to registering claims. Customer requests are submitted through the website's e-services (e-services – individual services – after-sales services for vehicle insurance) to ensure the speed and quality of the service provided to you.
Website link: www.uca.com.sa
You can also contact us via:
Toll-free number within the Kingdom:
4442 244 800
International number: 150 003 920
Email: Complaints@uca.com.sa
17. Liva Insurance Company
Insurance can be canceled, provided that a reason for cancellation is given, such as: (not owning the car or obtaining alternative insurance), in addition to providing all the required documents. The refund amount is subject to the terms and conditions of Liva Insurance Company's policy.
Provide the company with:
• A copy of the document
• A copy of your ID
• The form
• A copy of your bank account number
• The sales contract and a copy of the form for the new owner in case of sale
• The reason for canceling the insurance
The customer will then be provided with a cancellation form.
You can contact us via:
Customer Service Center at: 8002444481
You can also visit Liva Insurance branches: https://www.livainsurance.sa/ar/home
18. Al-Ittihad Cooperative Insurance Company
You can contact the company via:
WhatsApp number: 0581560100
Phone: 920006262 / 8003040110
Mobile: 966138147608
Email: info@tui-sa.com
19. Arab Cooperative Insurance Company
The Arab Insurance Company must be informed of the reason for canceling the vehicle insurance and sent via email. The customer will be provided with the required information, and cancellation will only be possible in the following cases:
• Alternative insurance
• Sale of the vehicle
• Cancellation of the vehicle registration
The required documents shall be sent via:
Email: care@aicc.com.sa
And contact via the unified number: 920005002
20. Al-Wataniya Insurance Company
Documents required to cancel a policy with Al-Wataniya Insurance Company
• Original insurance policy
• A clear copy of the bank account showing the IBAN number of the insured.
You can contact the company through the National Insurance Company's contact details
Phone: 00966126606200
Fax: 00966126674530
Toll-free number: 920003655
info@wataniya.com.sa
21. Amana Company
You can cancel your car insurance by sending the documents listed below to the email address
motor.cancellation@amana-coop.com.sa
• A copy of the form.
• A copy of the new insurance or a copy of the bill of sale in case of transfer of ownership.
• A copy of the IBAN bank account of the policyholder.
• Proof of license plate removal from the traffic department or other authority.
• Fill out the cancellation form and make sure to sign it.
Ways to contact Amana
Phone number: 8 8 0 6 0 0 0 2 9
Toll-free number: 2 4 2 0 4 2 1 0 0 8
Email: customercare@amana-coop.com.sa
22. Burouj Cooperative Insurance
You can contact Burouj Insurance Company by calling the following numbers:
Toll-free number: 8001240201
Standard number: 920006452